Originally Posted by sportswriter
In PHX last week, my bag game in at 52.7 or something like that. The gate agent said, "We can't take this, it's over." I said (politely) "I'm elite, I'm allowed to have 70 pounds."
He said it wasn't the case. I said it was. He said it wasn't. I asked to speak to a supervisor. I won.
Of course they can take it! It is a $20 or $25 fee if you are not elite and free if you are. He needs to be directed to the luggage page in the rule screen.