Originally Posted by
rjburns
In the USA we have lawyers who file class action suits when companies intentionally screw their customers out of a few bucks. Helps keep them honest.
You’re attributing too much credit to them if you think it’s intentional. It’s clearly accidental, BA Holidays either don’t know or just can’t be bothered to fix it.
FWIW I’ve never had it happen to me, but now I’m wondering why!