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Thread: GHA Discovery - Program Questions and Discussion of Benefits and Promotions
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Old Sep 28, 2023 | 7:26 am
  #378  
GHA_Insider
Company Representative, GHA
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Join Date: Nov 2021
Programs: GHA DISCOVERY
Posts: 233
Originally Posted by vicente7
GHA_Insider Hi! I have an upcoming booking at Pan Pacific Melbourne. I made the booking via Agoda. The hotel informed me that "reservations made through third party websites are not eligible for member benefits." Could you please verify if this is true, please? I had decided on staying in Pan Pacific Melbourne because you had previously confirmed on page 19 of this thread that "Stays on OTA bookings do not usually earn D$ or tier credit but the hotels should still give you your tier-level benefits (subject to availability)." Appreciate your kind confirmation, please. Thank you
Hi vicente7,
Thank you for your query. Yes, the bookings made through third-party or OTA channels will not count towards tier progression or qualification. As a result, you won't earn D$ (DISCOVERY Dollars), Tier nights, or eligible brand stay credits for such bookings. However, as a valued GHA DISCOVERY member, you will still enjoy recognition and access to GHA benefits, including early check-in, late check-out, room upgrades, and more; although kindly keep in mind that these benefits are subject to availability and determined by the Partner Hotel. To make the most of your perks, we recommend contacting the hotel before your arrival, allowing them to better assist you with your preferences.
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