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Thread: Why does my Nexus not work at kiosks, but works with agents?
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Old Sep 27, 2023 | 10:46 pm
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Originally Posted by mishax
For some reason, whenever I use my Nexus card, it seems to not properly work at the Kiosk. Most recently, the kiosk gave me a message saying, I think "Passenger Not Authorized". But when I go to the border patrol agent, I hand them the card and all goes fine. One agent pulled up by file and said something like "ah! This checkbox needs to be checked, I'll fix it and it should be good from here". But next time, same problem.

The card is valid. I'm pretty sure I activated it. Any idea what this could be?
Login to check it is activated. Also make sure it is the actual current card.
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