I’ve found experiences going the other way this year - I’ve been very happy with all of my
recent flights, though all SFO and LHR crews which tend to in general be more consistent and service-oriented.

The PDB is the ongoing frustration. Although I’ve had great service in the air, I’ve been offered a PDB only 1/4 of the time. Given that it’s pre-poured and only two items, regardless of the staffing reductions this seems like a crucial fix.

I have noticed service is generally smoother when there is a dedicated galley position. When there is mixed galley-aisle positions such as in B Zone on the 772, then PDBs don’t happen.