Hello all,

Having a decent amount of pride in being self-sufficient navigating such issues, I'm reaching out to this larger group for some advice.

I am a OW Sapphire (through AA Plat status) and took a family trip this past June. Due to scheduling and delays in LHR, our outbound USA to LHR and eventually GVA was delayed by over 5 hours. Our reservation was split into two parts, with three of us (including myself) on paid tickets, and two others (my wife and son) on a reservation purchased with AA miles.

When making an EU261 claim on the BA website, I obviously had to split the claim/complaint into two separate claims. For the claim associated with MY reservation, I received an approval response from BA within 2-3 weeks, and the funds were in my banking account within 1 month from the date of original submission. For the claim associated with my wife's reservation (again, on miles) I have heard NOTHING other than the original autogenerated confirmation email. It's been 3 months now, and I even went back on BA's website and submitted another query, providing the original claim reference number.

At this point, do I have any recourse for further escalation? Does BA have a reputation for simply ignoring certain claims? Any recommendations would be welcomed!

Thanks,
Leighjohnwi