Originally Posted by
VoodooYYC
I think that saying the average WS traveller is unsophisticated is the most charitable way to put it. Downright clueless is likely closer to accurate.
I travel on both AC and WS quite a bit, and the difference in traveller savvy is shocking, to say the least. My home airport is now YYJ, and boarding/deplaning a Westjet flight there will take years off your life, both literally and figuratively. I mean, half the people were likely alive when the Wright brothers invented flight, so you would think they understand how this works, but still…
This could get ugly. Looking at an itinerary that originates in YYJ and connects to transborder in YYC with 1:26 to get through US CBP. Buy front of the planbe tickets if cheap enough or it won't matter?
But, these sort of service standards are well in line with how Alexis is running WS into the ground, so unsurprising I guess.
What a change from a decade + ago. I guess the brand is so strong in western Canada that (some demographic of) people still will not fly AC. Unfortunately AC fares for my itinerary are way out there (as are the usual U.S. competitors and especially AC's partner - $3k for 8 hrs of flying time r/t itinerary!