Originally Posted by VoodooYYC

I think that saying the average WS traveller is unsophisticated is the most charitable way to put it. Downright clueless is likely closer to accurate.
I travel on both AC and WS quite a bit, and the difference in traveller savvy is shocking, to say the least. My home airport is now YYJ, and boarding/deplaning a Westjet flight there will take years off your life, both literally and figuratively. I mean, half the people were likely alive when the Wright brothers invented flight, so you would think they understand how this works, but still…

The OPs experience is shocking, and I would be pressing WS about the agent who was “managing” the line. What, she thought you were on the 11, 12, 2 or 5PM direct JFK flights? Talk about clueless. And the comments about having staff to manage the line are bang on. AC always have people hanging around the kiosks at YYC and helping those who need it.

But, these sort of service standards are well in line with how Alexis is running WS into the ground, so unsurprising I guess.