FlyerTalk Forums - View Single Post - [OVER 48 HOURS FROM DEPARTURE] AC changed/cancelled my flight. What are my options?
Old Sep 26, 2023 | 10:04 am
  #1189  
ex-egll
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Join Date: Aug 2004
Location: Ottawa
Programs: BA Bronze,ex-AC*SE,ex-AC*E,ex-AC*P, Marriott Platinum, Starwood Gold, Fairmont Gold, HH Gold
Posts: 289
I went to my bookings which told me there were changes, I clicked on the review changes which showed the changes to the original itinerary

It then shows

WHATS NEXT
  • We’re sorry, your flights have changed.
  • To make additional updates or cancel your trip, please contact us at 1-888-247-2262.
  • If you are already at the airport, please see one of our agents for assistanc
or a Check for refund eligibility button.

Nowhere is there an option to accept the changes😒

A review of the

Also under My Bookings was a Find Existing Reservation button which I cclicked. This brings up a screen with an overlay with the flight changes and a message:

"Your flight number and other trip details have changed. Please review and acknowledge your new itinerary."

Hitting review takes me back to what I descibed in the beginning! I giess an AC IT puzzxle!

Anyway a check on the Lufhansa site (who are operating 2 out of the legs) shows the new flights as does the cowtool. It's just frustrating that these changes are made for no apparent reason ( there is still space available on the two affected flights) with no explanation or apprent way of acknowledging the changes.
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