From January to September? Absolutely no noticeable deterioration in around 20 transatlantic segments. As a multi-year GS I've always found individual FAs a bit hit and miss, and while plenty love their jobs plenty of others just do their jobs...and a small minority seem to hate their jobs. No noticeable change. Pursers actually seem to have improved this year in GS recognition and greeting, and I'd say at least 1/4 to 1/3 of the times one of the pilots stops by as well to thank me for being GS.
Food? Low-grade cafeteria food as has been the case for at least 4-5 years now. Nothing at all to get excited about...and possibly a little deterioration in that they seem to change the menu/have menu variety across routes less and less often.
Hard product continues to be excellent, and that combined with service on the routes I need makes UA an easy choice.
Originally Posted by
avi8tir
From doing the same route 1.5 times per month over several years (UA20/UA21 IAH-AMS-IAH) I found that the international crews tend to stick together as well. meaning I would see the same general crew together on many flights, etc. Maybe the "Birds of a feather flock together" saying is accurate in the crew world? lol.
I suspect this is a combo of seniority and preferences - people of similar seniority who prefer similar types of routes/schedule/days off probably end up on the same flights quite often.
(Edited to multi post quote)