Originally Posted by
PsiFighter37
I had very good service on both of my Polaris flights for the year. Domestic travel has been fine, but I don’t really pay all that much attention when flying in the country except for TCONs, which have been pretty much the same. Deterioration feels like a strong term to use to describe what were likely idiosyncratic experiences.
Deterioration is correct. If you fly UA enough, this deterioration has been ongoing for quite some time. It's showing up big time now because its competitors are blowing past United, and people are noticing the difference.