FlyerTalk Forums - View Single Post - Milestone Discussion: Lounge access at 40 nights
Old Sep 25, 2023 | 1:56 pm
  #192  
Richelieu
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Jun 2004
Location: SXB
Programs: FB Silver, BD Gold rememberer, IHG Diamond Ambassador, Hilton and Marriott Gold, Accor Gold
Posts: 2,604
Originally Posted by stargold
You can progress through Hyatt's milestone rewards on either nights or base points, and personally I don't see why IHG shouldn't do the same - after all, the elite qualification criteria is also based on nights or base points.
I get the feeling that "high spend, few nights" customers might not be in the loyalty game and might actually pay for the benefits anyway, so giving them is basically just reducing the net income you can extract from this customers group. Buy doing it on night, they incentivize people who usually stay at higher-end hotel (where the lounge benefit is important and expensive) to maximize their night count... and since IHG has many places with "cheaper hotels", maybe their strategy is to orient those customers toward lower-end hotels in their group, not to miss on nights, when their regular spending pattern would make them look at higher-end proposition from other chains?

Or maybe they didn't think this through. Also they'd need to prolong the benefits ladder. It's hard to do more than 100 nights in a hotel chain and people exceeding this threshold are probably a handful. People who get more than 180,000 points (roughly 100 nights in points based on Diamond equivalency) are probably orders of magnitude more plentiful.

Last edited by Richelieu; Sep 25, 2023 at 2:06 pm
Richelieu is offline