Originally Posted by Astrophsx

The issue is that the support agent is a intermediary between myself and the "team" that makes the decision. When you ask them why it didn't count they give you that statement. When you push further saying that the purchase earned points and ask why it is considered a cash equivalent only for the purposes of minimum spend towards a sign up bonus they will then discuss with that team for a number of minutes and then tell you that they are reopening the case. Keeps going in circles.