Originally Posted by
HawaiiO
It could be true that towels are #1 complaint.
Flyertalk isnt very representative of the general population and is very niche.
most people wont know, dont care about MR, suite upgrades, status matching etc
I doubt it, how bad would the towels have to be for the 'once a year traveller' to feel that they need to contact Hilton to express their disappointment?
I have read plenty of reviews on Tripadvisor for Hilton properties, and I can't say that towels were the thing people were most exercised about.