Originally Posted by GulkanaAlaska

Hello,

I recently obtained the AMEX Marriott Business (AmexMB) card. It is fully activated. I added it to my Marriott profile.

However, I’m unable to search for AmexMB rates. When I select the Rate Dropdown box on the Marriott website I’m presented with these rates: Lowest Reg, AAA/CAA, Senior, Gov & Mil, and, Corp/Promo Code. (Same list appears on the Marriott App and includes Points as a selection option.)

I’ve called Marriott’s customer service (two different lines) and emailed them via their website. So, far, they’ve offered no solution.

Please note, I understand that if the AmexMB rate isn’t offered by a given hotel it won’t show. That is NOT the issue. I’m simply unable to search for ANY AmexMB rate. I even had Marriott customer service try and find the AmexMB rate for ANY hotel in a major metropolitan area on ANY date and they can’t find it.

I’ve seen an article by The Points Guy from July of 2022 that shows the AmexMB rate as an option in Rate Dropdown box. So, at one time this is how one searched for the rate — by selecting from that dropdown.

I THINK when I added the AMEX Bus card to my profile the Corp/Promo Code appeared as a selection, but, I’m not positive. If that is the case, is there a “code” that one needs to enter in the Corp/Promo Code option to search for the AmexMB rate? Or, perhaps I need to do…….?

As mentioned, this seems to be a great mystery to Marriott. I’m hoping there is a AmexMB card user here who can solve this.

Thanks so much.