Originally Posted by
dave456
I can't comment on the compensation, but did want to add that JFK baggage operations and support office are absolutely awful. I've had cancelled flights and they've refused to even attempt to return my bag or redirect it to a new flight (this on domestic flights without crates). And for those who blame the NYC area, this is specific to JFK. LGA is fine - never had an issue there and the staff will do all they can to make sure the bag reaches you or moves to an updated flight. I know JFK has to deal with international flights which adds complexity, but the operations and customer support staff at JFK vs. LGA are night and day.
I've had mixed experiences, with the agent in the baggage area being grossly incompetent ("yes, your bag was never loaded, it's still in Paris") and then the baggage office lady telling us "it actually just came down the belt" and then walked with us back towards baggage claim and retrieved the bags and waited for customs to clear them. She wasn't surprised when we told her who had misinformed us, though...