Originally Posted by
abaheti
Are there magic words? I sent a message requesting 10x and got this, which is also weird because I paid use CSR at the hotel not with points. They say LHR Is excluded? Maybe I'm not understanding the rules from up thread.
We appreciate the opportunity to review your account concerning non receipt of bonus points. Yes, you do earn 10 total points per $1 on hotel and car rentals purchased through Ultimate Rewards (excluding The Luxury Hotel and Resort Collection). Arun, upon review we found that the July 26, 2023 hotel charge was made using 24,897 points and not purchased through Ultimate Rewards. Hence, you did not receive 10x bonus points for this redemption.
Persistence is key since there's going to be a lot of run-around for +7x at a high-dollar spend.
LHC not being eligible is a new twist, and I'm unsure if / when that became accurate. I'm now chasing down 10x points from a late summer LHC stay that erroneously posted at 3x. Will let you know how it develops / ends.