I just sent him an email. I tried to be nice… but honest.

It probably won’t do any good… but it made me feel better.

100+ nights a year on the road… and I used to be a Hilton loyalist. “Towel quality” has never once crossed my mind. I listed out the actual reasons that have caused me to mostly go free-agent with my stays.

If he’s actually being told that towels are the #1 guest complaint, then he probably should get new consultants or survey-takers.