Originally Posted by
cfischer
My experience has been the exact opposite. Contacted Amex to cancel a $650 fee card (and not insignificant spent). Only response I got was: Confirmed - account is closed. Not even trying to retain or offer a downgrade. Honestly, was surprised by that

It probably wasn’t a DL Amex card where the agents (who all signed NDAs) have been in school over the past month learning how to object to every possible reason for cancellation.