"We have successfully chased everyone with any standards away and now we get customers paying 100€ a night who are happy as long as they get a towel in the room, so we'll reach our targets this year and bankrupt the company within the next decade."

Perhaps I'm the only one but I actually believe him. Have you tried to approach Hilton's front desk with any real request recently? They're lost if they have to do anything else than arange an extra towel.