Just went through an overly aggressive phone conversation with an Amex agent. These guys are highly trained in persistence to grind you down so you finally give in.

I called this afternoon to cancel my DL Platinum as I received the companion cert a few weeks ago and the $250 annual fee came through. The recent changes were a complete coincidence as I was waiting for that 30-day window after the statement cycled and my companion cert was safely in my DL wallet to cancel.

I spoke with 2 representatives. Both were either in India or somewhere else with very thick Indian accents.

The recording first tried to push me to text with an agent but this would be too risky. I wanted to make certain that the $250 annual fee would be reversed and I don’t trust text when agents are handling multiple customers at once.

The first agent was in basic customer service who transferred me to a “cancelation specialist”.

It took me 6 separate repeated requests to cancel my card. First he insisted on downgrading me to the Gold for only $99. Then he aggressively insisted that I take the free blue card with no annual fee to “protect my credit score”. He wouldn’t let me get off the phone with a simple cancelation and that I would miss all the benefits including free checked bag, earlier boarding, 15% discount, etc. After 6 times saying I’m not interested he finally relented.

For those of you planning to cancel a DL Amex card due to the recent changes be prepared for a highly aggressive, highly trained agent pushing you to accept an alternate DL Amex product instead of an outright cancellation.

Overall an extremely unpleasant experience.