According to Chris Nassetta, president and CEO of Hilton, the No. 1 complaint among hotel guests these days isn’t lackluster breakfast buffets, noisy neighbors, or even dirty rooms.

“It’s towels!” he said at the Fast Company Innovation Festival in New York this week. “It’s the quantity, how thick they are, all that.”

https://www.fastcompany.com/90954242...nt-hospitality

I have been a lurker/contributor to the FT Hilton BB for years. I don't recall ANY complaints about the towels.
Is Nassetta simply ill informed by the staff?
Is this a PR misdirection away from real problems?