Originally Posted by
ekozie
JFK BSO staff + redcoat lied to me and said they wouldn't issue a file reference number for a domestic bag that hadn't been offloaded until 90 minutes after arrival. Later called baggage line to complain and was on hold for an hour, and then I got a prerecorded message saying the office had closed and got hung up upon. Emailed Richard Cox directly since I was repeatedly lied to, with an opening volley of asking to be compensated for my time at xx/hr. What should I more reasonably expect?
I can't comment on the compensation, but did want to add that JFK baggage operations and support office are absolutely awful. I've had cancelled flights and they've refused to even attempt to return my bag or redirect it to a new flight (this on domestic flights without crates). And for those who blame the NYC area, this is specific to JFK. LGA is fine - never had an issue there and the staff will do all they can to make sure the bag reaches you or moves to an updated flight. I know JFK has to deal with international flights which adds complexity, but the operations and customer support staff at JFK vs. LGA are night and day.