Originally Posted by
PAL62V
So - before she hits a wall - we all know that BA should rebook on UA, Delta, etc if can't get her there on a OW carrier.
What exactly is the terminology she should tell CS if they 'refuse' that option? And is it within her rights to have another carrier tonight over a OW option tomorrow?
There usually isn't a problem with using other airlines in this context, unfortunately ATL isn't that well served and Virgin has some cancellations today too so flights are filling up. IAD + United isn't remotely controversial. There are seats available. Agents are supposed to look at BA first, and as it happens the best solution (in my view) puts BA for the longhaul at least.
I personally would not advise using EC261 lingo here, it's unlikely to get a helpful atmosphere.