Originally Posted by
PAL62V
So - before she hits a wall - we all know that BA should rebook on UA, Delta, etc if can't get her there on a OW carrier.
What exactly is the terminology she should tell CS if they 'refuse' that option? And is it within her rights to have another carrier tonight over a OW option tomorrow?
Politely remind them that under her UK/EU 261 rights and also IATA 735d it is the responsibility of the original carrier to rebook via an agreeable alternate route requested or agreed by the passenger, as long as fares/seats remain available on those alternatives. Then ask the staff for a copy of her rights as it is a legal requirement for BA to produce them when requested by the traveller.