JFK BSO staff + redcoat lied to me and said they wouldn't issue a file reference number for a domestic bag that hadn't been offloaded until 90 minutes after arrival. Later called baggage line to complain and was on hold for an hour, and then I got a prerecorded message saying the office had closed and got hung up upon. Emailed Richard Cox directly since I was repeatedly lied to, with an opening volley of asking to be compensated for my time at xx/hr. What should I more reasonably expect?