Originally Posted by chriswiles

We run an e-commerce business in the UK, US, DE, SE. Until 2020, we'd regularly post small items via the Royal Mail to, say, Germany. Delivery in 4-5 days on average. Now? We're lucky if the same item is 4-5 weeks and they nearly always end up with the customer paying some kind of fee to release it, even if there's no customs fee. Sometimes items just sit for much longer or don't arrive at all.

Locations such as the US now take around 6-8 weeks via the Royal Mail, whereas until around 2020 these took around 6-10 days.

Since 2020 we've found the Royal Mail to be utterly pathetic. And that's if the items get there at all. We've regularly posted items twice, costing us twice the postage cost.