Greeting,
I don’t post often, but am real and not a bot!!
Need some feedback please-
I’ve been on phone with Bonvoy the last two days.
I’m trying to book a room for one night in October with them.
For three days now they show available hotels (in area I’m looking) with points redemption availability. One of them has even had the points level fluctuate! However, when you go to click on it and begin the booking process it doesn’t offer you a points option - only a cash option.
l called first time and got an apology and associate even gave me 2k Bonvoy points for their mistake.
I called again the next day when I saw the point fluctuation and this associate was rather cold.
I’ve never seen this happen before.
If they offer you option to book with points,
I’ve always been able to proceed with the booking.
Thank you to all for reading!