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Thread: NEXUS / Global Entry - How to Update/Add Passport Information?
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Old Sep 21, 2023 | 1:44 am
  #65  
Xyzzy
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Originally Posted by emcampbe
my experience is all pre-COVID, but back then, CBP (US) was always ok with update online, but CBSA (CA) always asked for one to update in person. My understanding was the updates put into GOES does not flow through to the CBSA backend. I do not know if this is a system limitation (ie, IT issue), or privacy-related issue (ie, when you complete an application, you have given consent to share info for the application, but there isn’t consent from info. updated in TTP website, which is run by US.
When I did my NEXUS interviews earlier this year I was told that the systems are not tied to each other and that any updates needed to be made with bth Canada and the US.
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