FlyerTalk Forums - View Single Post - NEXUS / Global Entry - How to Update/Add Passport Information?
Old Sep 20, 2023 | 3:46 pm
  #62  
yvr76
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Any recent experiences with passport update notification? The wiki says you only need to update it on the TTS web site, and references this text on the CBSA site:

Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
However the current CBSA site states:
If you have updated your contact information in your TTP dashboard, you must contact the CBSA to have this information updated in our systems.

Passport and citizenship updates as well as a change in residency that could affect your eligibility for NEXUS must be made in person, by visiting an enrolment centre.
​​​​​​​Seems ridiculous that they need people to come in to do this given how backlogged everything is.
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