Originally Posted by WannaTheater

This is not directed at anyone in particular, especially new posters. But there seems to a be an increase in the amount of posts about delayed posting of points.

Perhaps something should be added to the thread WIKI which states the following:

1) The point awarding process is not perfect. Points posting may take a day, several days, a week, or several weeks. This also holds true even if the terms and conditions say they usually post in X day(s).
2) If you do not see your points after 15 days, your next step is to either continue to wait, or contact AAdvantage Shopping directly through their contact form:
3) You will get a canned email response stating they are looking into it.
4) Wait for AAdvantage Shopping team to work through the process - it may take awhile. Large purchase can take several weeks, or even a month or two.
5) If after a week or two you do not see any action to your submitted inquiry (i.e. no new email traffic or your points still haven't posted), respond back to the email you received requesting an update
6) This forum cannot assist with getting points. Reconciliation will only happen with direct communication through you and the AAdvantage Shopping portal*
*Do not contact the individual vendors, or standard American Airlines AAdvantage customer service. They cannot help you.

And as always, document your purchase process. Take a screenshot (or use phone camera) before you enter the store from the portal (showing terms and point amounts), and then take a screenshot before submitting payment, which shows the items being purchased, the date, the total amount, and also the AAdvantage eShopping button displayed showing that the points/offers are activated for the site. Then get a screenshot of the order number. All these are useful if you do need to open a points inquiry.