FindAWay Any update? I'm experiencing similar issues. Following your lead, I'll also document.

1) 9/19/23 ~5pm Eastern: I initiated a transfer of 235,000 points from my Venture X account to Aeroplan. No email confirmation received. The points show as deducted from my Capital One account. The points did not show up on my Aeroplan account.

2) 9/20/23 8:42am Eastern: I missed two calls from Capital One Fraud Department (800-239-7054) inquiring about potential fraud connected with a recent transfer of miles.

3) 9/20/23 9:10am Eastern: I called Capital One back to resolve the issue. They requested that I upload my government issued ID which I promptly did while on the phone with their rep. I asked how long it would take for the points to show up on my Aeroplan account and the rep said 1-10 days. I said I needed the points to show up by 5pm today since that's the deadline for holding the award tickets. The rep escalated me to a manager who claimed to be able to expedite the ID verification. However, after about 90 minutes with that manager (most of that time on hold), I still don't see the points reflected in my Aeroplan account. I also still cannot log into my Capital One account. The manager repeated his claim that the fraud issue has been cleared, the points are on their way, and that my account will unlock within one hour.

4) 9/20/23 11:10am Eastern: Point still not arrived on Aeroplan. Still cannot log into my Capital One account. Plan is to call Capital One again in an hour to see if I can get a better representative. If by 4pm the points still haven't arrived, I'll call Aeroplan and see if they can renew the hold on the award tickets for another 24 hours.

This process is ridiculous.