Originally Posted by AlicorporateUK

I recently experienced yet another case of "stand-by", this time around (allegedly) affecting the first segment (SJJ-WAW) of the itinerary (SJJ-WAW-AMS): again, "There is no business class on this flight, Sir". It took nearly half-an-hour (and a ping-pong of phone calls between the check-in desk and God only knows who else...) to resolve; also, since both lines (i.e. Business and Economy) were in use for all passengers to be served, a huge queue had formed and I noticed people getting really annoyed (clearly not my fault but I got lots of funny looks, including once I made myself comfortable on the aircraft...). I have no idea what is exactly messing the system up but I wrote to LOT (through the usual on-line complaint form, yet asking for an IT person or anyone else for that matter to look into the issue), highlighting the inconvenience and so forth. Surprisingly, I received a fairly swift response (signed by a "human" i.e. no automatic reply), saying that this had been logged (reference number duly appended) and that I should not be contacting customer services for an update as this was being dealt with "separately".

I shall report once I hear further.

G