Originally Posted by
vacationtime1017
I booked business class on EK232 from IAD to DXB in March of 2024 for a trip to the Maldives. When I booked, the flight was scheduled to be on an A380. Now I see that it has changed to a B777. Very disappointing as it is going to be a 2-3-2 configuration instead of a 1-2-1. I have 2 questions:
1) Is there any sort of action you can take to get some sort of credit for flying an inferior product to what I thought I would be flying when I booked?
2) Is there a way to know whether this flight will be on the newer B777 business class product that at least has full lay flat seating, or am I stuck on the old and terribly outdated B777 with the inclined seat?
Thanks!
Hi Vacationtime1017 and welcome to FlyerTalk.
1). No, unfortunately (as is the case for any airline I am aware of), the equipment can be swopped at their discretion and there is no compensation for that.
2) It is way too early to say what actual frame will be used on that route and on that day. The newer configuration has only been retrofitted on a very small portion of the 77W fleet, so I would not count on it. The older configuration is certainly very far from class leading, but I personally can sleep well in those seats. The angle is very small and is partially offset by the 'nose up' aspect of the aircraft in flight. try to get a seat in the smaller from cabin (row 6 or 7) which gives a relatively private experience (especially compared with the somewhat 'dormitory' feel you can get on the A380.