Hotel: Banyan Tree Puebla
Room Booked: Urban Room King
Rate: $218
Early Check-in: None given
Late Checkout: None given
Upgrade: None given
$100 Food & Beverage Credit: None given ($100 dinner/spa credit promised at check-in, but refused to apply at check-out. Had to pay out of pocket with credit card.)
Breakfast: None given
Comment: DO NOT BOOK THIS HOTEL WITH FHR!! Hotel itself was good, but they had no idea what's FHR. Opened a global complaint case with AmEx travel and still waiting for their response after 3 weeks.