You all have legitimate concerns and complaints but I do ask that you consider who in the AS world has the ability to make the decisions and who decides what agents can say to the passengers.

Sometimes being completely honest results in punitive action being taken against the agent. If a delay is due to failure to staff adequately or the implemented programs (TANGO and ASTM) causing the delay and the agents informs the passengers of this, there is a very good chance they'll hear about it later and not in a good way.

Concerns might be better addressed directly to those who can make changes. An email to Bill Ayer or Ed White might be a start.