FlyerTalk Forums - View Single Post - Is AS EVER on-time????
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Old Jan 4, 2005 | 7:51 am
  #6  
BigKing
20 Years on Site
 
Join Date: Jul 2000
Location: Bainbridge Island WA USA
Posts: 508
It has gotten worse this year and that was what many people on this board predicted would happen when TANGO was started. My opinion then and now is that AS schedules things as optimistically as possible, when things go well they benefit from increased utilization, lower labor costs, etc. And when things do not go according to plan the passengers end up losing in terms of wasted time, missed connections and general frustration. And the worst aspect of the situation is their feigned surprise that these delays occur and their implication that the delays are beyond their control. They will blame the weather, ATC, catering, and anybody else except themselves. But the fact is they have been flying these routes for YEARS and these delays have been a constant frustration for YEARS, not months. Many of the delays are within the control of the airline, they just need to write a realistic schedule. They write an unreasonable schedule partly because of pressure to increase efficiency which is ultimately due to the typical customer's unwillingness to pay $1 more than the lowest available fare. So indirectly the schedule could be attributed to customers, but I for one would much prefer that Alaska be completely honest and tell passengers that they can't meet the schedule most of the time. At least be honest about the delays so people can make better use of their time while they wait.
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