Originally Posted by
SiPapi
I just got off the phone with a CSR who told me that the refund process is automated and that he is unable to do anything about getting my points back straight away in my account. He said it is all handled by the finance team which may take anywhere between 7-28 days. When I inquired if I can speak to someone in the finance team he told me that they do not accept calls in that department. This is crazy. I have cancelled award tickets on Aeroplan and LifeMiles and they both redeposit my points within an hour!
That's disappointing. I'm guessing the refund was requested online and is now in a queue to be processed.
You could always try contacting them again and see what a different agent says, either by calling the QRPC number shown on your member dashboard, or via live chat and asking for a Privilege Club agent (if you didn't do that last time). They may or may not be able to help now, but in any case are much better to talk with about redemption bookings than the general reservations agents.
Unfortunately though, there is no guarantee that those seats would be made re-available for redemption bookings after your cancellation is processed. If you don't get any joy with a different agent, all you can really do now is keep checking for availability and to see if the points are back in your account (the points should usually reappear before the money reaches your bank account).
It's all a bit late now but in my experience it is generally quicker to request redemption cancellations directly with a QRPC agent than to use the online cancellation option.