FlyerTalk Forums - View Single Post - Avios fraudulently debited from my BAEC account

Sep 15, 2023 | 12:23 am

#15

jimkwatson

Join Date: Sep 2020

Posts: 150

Quote:

Originally Posted by Mater

I've had similar earlier this year.
in April I got an email from BA saying avios had been used to redeem for 6 adults, gocity passes in Dubai.

It was a long (11 week) process with BA and took chasing over and over to get resolved. Appalling treatment of customers due to their own IT failings.

Thanks for that, seems I’m not alone. What I can’t understand is how they are allowing such linking of accounts yet, in the absence of any 2FA, I received nothing relating to anyone trying to do this.

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