Sadly, these issue persist. For posterity, I'll document my experience:

1) 9/13/23 10:17pm Eastern: I initiated a transfer of 340,000 Miles from my Venture X Business reward account to Aeroplan. [no email confirmation received]

2) 9/14/23 2:46pm Eastern: I received and answered a call from Capital One Fraud Dept. (800-239-7054) inquiring about potential fraud connected with a recent transfer of miles. Before he could say more (after he confirmed my identity), I confirmed the exact amount of the transfer and the mileage partner. He seemed pretty satisfied that I could do that at the phone number on the account and indicated that he would close the fraud case and the transfer would be processed.

3) 9/14/23 10:56pm Eastern: I called Capital One to inquire about the status of the transfer (as none of the miles appear in my Aeroplan account). 59-minutes of speaking with various Capital One reps leaves me just to wait. It took 37 minutes before any rep (bounced around between Rewards Dept. to Fraud back to Rewards back to Fraud) acknowledged that it wasn't actually processed at the time of (1) above and there was a Fraud case (see (2)) that had been resolved at 2:47pm Eastern.

4) Waiting Game....I'll see how long it take for this to be resolved and plan to continue to document it here. I only hope that the award space remains available for my planned flights!


The saddest part of all of this is that I would have preferred to transfer from my Amex Membership Rewards (as I've done in the past); but, those transfers are apparently not working at the moment.