Had a fine RT with them between Bedford, Mass. and Trenton, N.J. a few months back. Return was delayed a couple of hours due to mechanical problems with the original aircraft and the need to fly in a replacement. Other than that - comfortable seats, nice people, and great fares! Baggage was a backpack, so that wasn't an issue. No reserved seats - you board by group in check-in order and pick any vacant seat. And don't expect food.