Originally Posted by
smartytravel
They offer power-tripping FA (refer to the thread No water for cattle), helpless customer service, lies regarding EC261 compensation, subpar service/food/amenities, and very high fares that make zero sense to normal people.
That thread has someone who has repeatedly complained in the past about not getting water. I don't think that's reflective of the usual DL experience or even that person's DL experience.
Every airline has cut back on customer service and/or is dealing with a brain drain.
DL's EC261 exposure is miniscule. Read the BA forum to see an airline that has significant EC261 exposure and how often they lie.
Which airline has superior service/food/amenities that competes with DL? AA? UA? B6?
The low-cost carriers have more reasonable fares domestically. DL competes with them with Basic Economy fares. Is there widespread evidence that DL fares are higher than AA or UA on the same routes?
Again, I don't like these changes and I've already moved the majority of my business over from DL. But mistaking your individual gripes with DL for universal complaints without considering the lack of alternatives out there is unrealistic.