Originally Posted by
MePlatPremier
I have never had any issue getting a posted stay rectified right after it posting incorrectly one or two days after checking out, and I have done this quite frequently. Initially, I would have my ambassador do it, but since I returned to lowly titanium status I now do it through the general customer care email address. It has always been processed smoothly with the one exception where I was missing 150k+ points and some sort of higher-up approval was required. Still, I was informed of this lengthy procedure within a few hours from sending my email, and points posted correctly two or three days afterwards.
I should have been more detailed in my information.
Ambassador agents, obviously, will be more well versed in procedure. The same is true for agents that process emails. The same is true for the Lurkers here. None of these are entry-level positions.
I specifically was referring to anyone who CALLS in and is not an Ambassador, which encompasses the vast majority of members.
It is not impossible you will speak to a phone agent that knows what's what, it's just rare.