Originally Posted by timma1971

Hello all,

I’m a bit puzzled by a recent case with AS customer service. Last Thursday I was flying from SFO to JFK via LAX and connecting to LHR, all on same ticket. SFO-LAX was on AS (F), LAX-JFK (Flagship Business) on AA and JFK-LHR on BA (C). For some reason AS check-in agent at SFO didn’t manage to check my bags all the way to LHR but only to JFK. Don’t really know what the problem was and just that took almost an hour! Eventually she also gave me wrong boarding pass which of course meant I was sent back from the TSA booth. After all this mess, as you might guess, missed my first segment to LAX. Was quickly rebooked to another delayed AS flight from SFO to EWR but unfortunately no first seats available. That was the only option available that day so I would not miss my JFK-LHR flight.

Am I entitled to any compensation or refund for the downgrade? AS has offered 125$ which to be honest sounds like a joke. Who’s the responsible operator here? AS for both flights or AS/AA jointly for their each flight or AA as ticketing carrier? What about the extra cost for transit from EWR to JFK?