Originally Posted by
Adelphos
Agree with all of the posts saying how this is a great hotel.
In terms of Diamond upgrades and treatment... I stay at Hilton for one or two stays a year. Still, I am a "Diamond" that receives a free night certificate and status annually for $450 a year. Can I really get justifiably upset if i am not upgraded to a suite while staying at this property? Those that have issue with Diamond treatment at this property probably should direct their ire to Hilton corporate rather than the property, which usually provides great service to all guests on property.
Appreciate the thoughts but to be clear and on the same page somewhat
Its not about just getting a suite upgrade its about a proper upgraded room with reasonable expectations or even a bed type
The hotel is notorious for denying king beds on award bookings.
Nobody doubts the value of the American Express Hilton credit card it has great value and is an industry leading card.
Glad to have one since I cut up my Membership Rewards Credit cards years ago
But how you pay be it points, revenue or award certificates shouldn't impact elite proper elite recognition in any program @ check in.
Have never understood members who feel guilty somehow by using points on a stay which is a reward for your loyalty and business whatever that may be participation wise.Laugh when I see posts how someone is not worthy or feels like welfare cases somehow as they are on an award booking.
I'm close to LT Diamond at Hilton and achieved such at the other majors through but# in bed the hard way.
No guilt here when I redeem whatsoever
In my conversations with most hotel revenue managers and front office managers that get it (many still do)
loyalty is loyalty and your status determines your benefit.
On the other hand since the pandemic I've seen a shift sadly amongst some luxury hotels to play hard ball with elites gaming the system.
Hilton corporate is no longer listening however hiding @ corporate.If its a simple matter guest assistance is reasonably good historically.
Though lately when I called to get clarity on policies at a Hilton hotel that was gaming their system it did not go well.
Had been transferred to the overseas call center which is like calling a 3rd world country and they were polite but entirely clueless
I made it clear I wanted no compensation of any kind.That they were happy enough to offer
Am concerned with Hilton as much as I like staying in a number of their hotels.
My trust is slipping with them and their ability to assist guest beyond booking a reservation
or someone seeking a recovery of a failed stay.Haven't seen the iconic & helpful William Sanders on this forum either lately.
Its my hope he is still carrying the torch for HH guests even if out of office ATM.