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Old Sep 11, 2023 | 3:11 pm
  #491  
Adelphos
All eyes on you!
10 Years on Site
 
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 5,116
Originally Posted by 777 global mile hound
The F&B credit of 50 dollars isn't great nor will it go far but it also isn't terrible and certainly not a reason to go or not go given the solid hard product of the property.
Yes there is a nice ambience and view from the rooftop.
As long as you are tanked you may even think then the food is tasty.Its beautifully visual
Is the food actually good or priced within reason no.
Though the service is fair enough and the team seems to care about guests and their satisfaction.

My issue in general is the GM she seems to have created a hard sell at check in forcing agents
to deny upgrades based on availability in a cat and mouse game.
Its a lovely hotel and they are milking the cash cow to the extreme.
I'll stay there on occasion and the end of the day for a solid hotel experience when paying the premium.
When they first opened they were extremely Diamond friendly and upgrading to suites
However current leadership is pushing the envelope (not a fan) and sadly it wont be a first as select hotels continue to downgrade benefits where they can
BTW how do you define dragon?
Originally Posted by Michael19887
I couldn't imagine staying anywhere else in LA - the hard product is awesome and service overall is great.
Originally Posted by phant0m
Just got back from my stay. Upgraded two categories from the base Superior room to the Beverly Hills King Room on the 11th, about a $500 difference and probably the first time I've been upgraded here. Wonderful room, wonderful stay as always. Rooftop has great food but is terribly overpriced but I guess that's what you pay for views. Got the Rolls Royce to take me to Gucci Osteria again and that was great.

The WABH is my annual staycation with the yearly FNA so its been worth it.
Agree with all of the posts saying how this is a great hotel.

In terms of Diamond upgrades and treatment... I stay at Hilton for one or two stays a year. Still, I am a "Diamond" that receives a free night certificate and status annually for $450 a year. Can I really get justifiably upset if i am not upgraded to a suite while staying at this property? Those that have issue with Diamond treatment at this property probably should direct their ire to Hilton corporate rather than the property, which usually provides great service to all guests on property.
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