Flying from Florence to LHR on Saturday the flight the flight was delayed 8 hours because the plane was too heavy to safely take off. For 3 hours the pilot and BA discussed how many passengers would have to travel by bus to Pisa then reboard the plane there. After 3 hours of deliberation 50 passengers were told they would have to travel by bus to Pisa with their luggage then check in, go through security then board the plane. Meanwhile the rest of the passengers flew to Pisa then waited for the rest of the passengers. After 2 hours the pilot informed the passengers on the plane that the bus had not yet Florence due to a problem with luggage. Another 3 hours passed before the bus arrived and passengers boarded the plane. The plane left Pisa 8 hours late.

The pilot called this event an “Absolute Shambles,” but apparently this has been happening at Florence airport a few times recently. Is theAirbus 320 too big a plane when full to fly out of Florence. Is the runway in Florence to small for such a plane. Why is BA doing such a disservice to its passengers? Many of the passengers had very young babies with them. One pregnant lady was taken off the plane in Pisa then retuned just before taking off.

Does BA owe some form of compensation to these passengers?