Originally Posted by
aerobod
Normally there shouldn’t be any reason to use the check-in counter or talk to a CSA at YYC, with plenty of self-serve bag drops available.
I departed YYC this morning through U.S. departures.
The line for WestJet “customer assistance” (I think it’s called) was
massive — and I assume most of those poor people waiting there were only checking a bag. Meanwhile hardly anyone was using the self-serve bag drops.
And there didn’t seem to be any WS person trying to guide people to use the self-serve option.
I think most travellers are just conditioned to line up to check a bag. It’s on the airline to guide people to better options when they’re available.