Originally Posted by Mordac

Apologies if this account comes off as disjointed, as I'm still a bit shaken by the events.

I arrived at YYC today (09 September) at 0808 according to my Lyft ride history. I was due to take WS1680 to JFK at 0955. I joined the queue for bag drop together with my partner, and this was moving quite slowly, but I wasn't overly worried, as from googling I found that check-in was open until 1 hr before departing time (I did later realise this was not the case at YYC). About halfway through, a roving agent asked if anyone was going to JFK, to which I replied in the affirmative. The agent then asked me what my flight number was, and when I gave it, she said that wasn't the one she was asking about. As such, we continued to wait. When we got to the front of the queue, it was 0855, and I thought we'd just made the cut, when the agent refuses to check our bags and tells us we've missed the cutoff. I have to admit that I acted in a less than dignified way as I pretty much begged him to use discretion (which he denied having and told me to find a manager "if I could."). He also denied any ability to help me rebook because of my AF FF number on the booking (despite the fact that I bought it directly from WS).If you were at YYC this morning, I apologise if you had to witness my small meltdown. There's nothing worse than seeing a grown man cry.

I rebooked myself on DL and am writing this in the SLC SkyClub, a lot calmer, but about CAD$2500 lighter (and frankly, that's not too bad for 2 same day tickets). After I'd managed to secure the tickets, I went to ask a different agent for some kind of proof that they'd denied me boarding to submit to my travel insurer, but they denied me this too. Does anyone have any idea how I would go about proving this to a travel insurer? Obviously I have the receipts for the new flights and the boarding passes for the old WS flight, but I somehow doubt that will be enough. If anyone has any light to shed, please let me know.