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Old Sep 10, 2023 | 3:39 pm
  #205  
boonkoh
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Join Date: Jan 2010
Location: London, UK
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Points booking - 2 months cancellation policy?

I just booked for the 27th Dec to the 1st Jan, using points.
However, I realised that the cancellation policy was cancel by 28th Oct - rather than the usual super-flexible day before, for redemption bookings.

I played around with dates, and sure enough - it looks like around that Christmas week, the cancellation dates are 2 months before. However, any other date, it is one day before.

Is this normal Hilton policy, that certain peak periods have longer cancellation periods? Or should I call up Hilton to process a booking over the phone with the standard one-day cancellation?
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